When you walk into your hotel, the staff will greet you by name, know your travel preferences, and anticipate your needs. Almost every aspect of your stay will be personalized to your tastes, and you can reconfigure your room at any time to make it suitable for work, exercise, socializing, or sleep. For all leading hotel brands, the well-being of both guests and employees—and the health of the planet—will be top priorities. Welcome to the hospitality industry’s next normal.
How will hotel companies improve the guest experience, create a happier workforce, and help fight climate change? The video from McKinsey discusses some great innovations that are fast arriving in the hospitality and travel world: